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Reservation Agent

Huntley Recruitment Group is delighted to be recruiting on behalf of a fast-growing serviced apartment company dedicated to providing comfortable, stylish, and memorable stays for guests. We are seeking a dynamic and motivated Reservation Agent to join the team, bringing enthusiasm and excellent customer service skills to enhance the guests' experience.

Location

Central London, London, UK

Contract

Full time

Reference

RA/Hospitality003

Sector

Hospitality

Rate

£

30000

Date posted

25 October 2024

Job description

As a Reservation Agent, you will be the first point of contact for guests and play a crucial role in managing the reservation process. This includes handling booking inquiries, providing detailed information on accommodations, and liaising with internal teams to ensure seamless guest arrivals. Your dedication will help our client offer a premium experience for every guest.


  • Respond to reservation inquiries via phone, email, and online platforms with professionalism and efficiency.

  • Provide detailed information on accommodation options, availability, rates, and special offers.

  • Process bookings, changes, and cancellations accurately through the property’s reservation system.

  • Recommend suitable options tailored to guests’ needs to enhance their stay experience.

  • Liaise with internal teams to ensure smooth check-ins and assist with guest requests.

  • Maintain accurate records of bookings, payments, and guest preferences.

Essential requirements

  • Previous experience in reservations, customer service, or hospitality is preferred.

  • Exceptional communication skills with a commitment to providing outstanding customer service.

  • Ability to multitask and manage a high volume of inquiries in a fast-paced environment.

  • Familiarity with booking systems and property management software is advantageous.

  • Organisational skills with strong attention to detail.

  • Flexibility to work on a rota basis, including weekends and occasional evenings.

Benefits

  • Competitive salary with an annual bonus linked to the Retail Price Index (RPI).

  • Opportunities for professional growth within a supportive and dynamic team.

  • Training and development to enhance your career.

To apply, please send your CV to Huntley Recruitment Group at info@huntleyrg.com

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